Business Enhancement Skills

Did You Know Communication?

If you tell 100 people something without repetition:
After 24 hours, 25 percent have forgotten it
After 48 hours, 50 percent have forgotten it
After 72 hours, 75 percent have forgotten it
After one week, 96 percent have forgotten it
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Objectives of the program:
- Who is a customer
- Identify your customer- Internal and External
- What quality characteristics are important for Customer service
- How to create positive memorable experiences for all customers
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Improving Negotiation Skills presentation includes following topics:
- Negotiations in our working life
- Why today we talk about negotiation
- What is negotiation
- Elements of negotiation
- Objectives of negotiation Read the rest of this entry »