Objectives of the program:
- Who is a customer
- Identify your customer- Internal and External
- What quality characteristics are important for Customer service
- How to create positive memorable experiences for all customers
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Let’s Know……
Why people are difficult
Types of difficult behavior
Coping skills and techniques to help you communicate
This Presentation includes following topics:
- The “Perfect Boss ”
- The “Difficult Boss”
- Boss Characteristics
- How to Succeed in Spite of Your Boss
- Some Tips To Deal with your Boss Read the rest of this entry »
This presentation covers following topics:
- Equal Employment Opportunity Commission (EEOC)
- EEOC Guidelines Defining Sexual Harassment
- Quid Pro Quo
- Hostile Environment
- Don’ts and Do’s for Sexual Harassment Read the rest of this entry »